Reference

warung hoki Privacy Policy for your account

Our Privacy Policy explains what account details we collect, why we use them and how you can ask about them before opening an account.

Account data explainedWallet records coveredCookie choices includedContact route available
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warung hoki warung hoki Privacy Policy for your account
HELP WITH YOUR RECORDS

Three ways to ask about privacy

A clear contact route matters when a phone number, payment reference or login record looks unfamiliar.

Account access If your phone verification or login record needs checking, contact us through the account…
Wallet reference For a DANA, OVO, GoPay or QRIS question, include the payment reference and approximate…
Privacy request Ask us to explain, correct or remove eligible personal data by naming the request…
HOW DATA IS HANDLED

Six practical privacy controls

Privacy choices are easier to understand when they follow the way your account actually works.

Account security

Phone verification is used before account access is completed, helping us connect a real account step with the person requesting entry. We do not ask for your password in support messages. If a login looks unusual, we may ask for limited details to confirm ownership.

Payment matching

A wallet or bank receipt can contain a reference needed to match a transaction with your account. We use that reference for payment status checks, including QRIS and virtual account records, while avoiding requests for wallet PINs, card passwords or one-time authentication codes.

Cookie controls

Cookies help remember a session and keep the mobile path connected from login to the lobby. You can manage browser cookie settings on your device, though removing necessary cookies may require you to verify your account again before access is restored.

Device activity

We may record browser, device and session signals so we can investigate an unexpected login or a repeated verification prompt. These signals are used for account protection and support diagnosis, including when you switch from a phone browser to a desktop browser.

Retention requests

Records are kept only for the operational, security or legal reason described in our Privacy Policy. You can ask how long a category is retained, request a correction or ask whether removal is possible after account access and payment checks are complete.

Change requests

When your phone details or account data need correction, contact us through the support path with enough detail to identify the record. We may verify ownership first, then explain the action taken, any limitation and the next step available under local law.

Privacy Policy answers before access

These Privacy Policy answers address the searches we hear before an account is opened or a wallet record is queried. They explain the practical path for Indonesian account holders, from phone verification and cookies to payment references and data changes. If your situation is unusual, contact us with the smallest useful amount of personal detail and we will direct the request to the right account path.

It explains the account and device data we collect, how phone verification and payment references are used, how cookies support a session, and how you can request access, correction or removal. It also states that account access depends on local law and gives you a route for privacy questions.

Yes. The Privacy Policy covers transaction references used to match DANA, OVO, GoPay and QRIS activity with the correct account. We may use a receipt reference for status checks, but you should not send wallet PINs, passwords or one-time authentication codes to support.

Phone verification helps connect the person requesting account access with the account record being opened. It also helps us investigate unusual login activity. Our support team will not need your password, and any verification request should follow the account path rather than a public message.

Use the support route and clearly state that you want a Privacy Policy data correction. Include the account detail you believe is wrong and enough context to find it. We may verify account ownership before making a change, then explain the result or any local-law limitation.

Yes. Cookies can keep your session connected from mobile login to the lobby and may reduce repeated verification prompts. You control browser cookie settings on your device. If necessary cookies are removed, you may need to verify the account again before the session works.

The Privacy Policy describes retention by data category and purpose rather than giving one period for every record. Payment references may be retained for account matching, security or legal needs. You can ask us how long a particular DANA, QRIS or bank record is kept.

You can submit a removal request through the privacy contact route. We first verify the account and check whether the data is still needed for security, payment matching or legal reasons. Where local law permits removal, we will explain what can be removed and what must remain.

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