Reference

Terms & Conditions For Your Account

warung hoki Terms & Conditions explain how your account, wallet activity and lobby access work before you open an account.

Account accessWallet conditionsLocal-law statusPolicy requests
warung hoki Terms & Conditions For Your Account
HELP WITH TERMS

Where To Ask About Account Conditions

A clear support path helps when a Terms & Conditions question affects login, wallet status or a pending account action.

Account access If phone verification or a login step blocks access, contact us through the support…
Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment reference and visible status…
Policy request When you want a clause clarified or a personal account record corrected, name the…
ACCOUNT SAFEGUARDS

How We Apply These Conditions

We apply our Terms & Conditions through account checks rather than unclear promises. Phone verification connects access to the account step you completed, while payment references help us match wallet activity with…

Account data

We use the account details you submit to provide access, connect your phone verification and respond to policy requests. Please keep your phone number current; inaccurate details can prevent us from matching you with the correct account record.

Cookies

Cookies may keep your selected session and policy page available while you move between account screens. If you clear cookies on your phone or browser, you may need to repeat the login step before reading or accepting updated conditions.

Login safety

Your login details must remain under your control. We do not ask you to share a password through a support message. If access looks unusual, pause the session and use the account contact path so we can check the record against the applicable conditions.

Payment records

For DANA, QRIS, bank transfer and virtual account activity, the payment reference helps us identify the transaction and confirm its status. A receipt or wallet screen may be requested when the account condition requires payment ownership to be checked.

Retention requests

We retain account and transaction records for the period needed to administer these Terms & Conditions, resolve disputes and meet applicable obligations. You can ask what record is held or request a correction through the support contact shown on the site.

Policy changes

If these conditions change, we place the revised wording where your account and policy access can reach it. Read the new section before continuing. For a correction or clarification, quote the clause and send your request through our displayed support path.

Terms & Conditions Questions Answered

These Terms & Conditions questions address the account decisions you are most likely to make before opening access with warung hoki. We cover phone verification, local eligibility, wallet records, data requests and policy changes in plain language. If your situation is not covered here, use the support path beside the account or cashier area and quote the relevant clause.

You can read the Terms & Conditions on this policy page before opening an account. We keep the wording available through the account and cashier paths, so you can return to it on a mobile browser or desktop before accepting a new condition.

Yes. Account access depends on local law, and you must use the service only where local law permits. If your location or eligibility affects access, contact us through the displayed support path rather than attempting to bypass a regional condition.

Phone verification links the account to the contact detail you provided and must be completed before account access. It also helps us identify the correct record when you ask about login, wallet status or a policy request.

Our conditions allow one account to connect with the local wallet routes shown for your account, including DANA, OVO, GoPay and QRIS. Payment ownership or transaction status may still require checking before an action is completed.

Send the payment reference, visible receipt and account phone number through the support contact displayed beside the cashier path. We will compare the record with the relevant Terms & Conditions and explain whether confirmation or another account step is required.

Quote the account detail you believe is incorrect and send the request through our displayed support path. We may ask for phone verification or a matching record before changing it, so the correction is applied to the right account.

Updated Terms & Conditions are made available through the policy and account paths. Read the revised wording before continuing. If a clause is unclear or affects your access, contact us with the section name and we will explain the applicable next step.